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General Terms and Conditions
1. Preamble
These General Terms and Conditions (hereinafter referred to as the “GTC”) aim to comprehensively regulate the manner and conditions of use of the accommodation service provided by MindenNapHétvége Limited Liability Company (hereinafter referred to as the “Service Provider”), namely the VillaPince accommodation (hereinafter referred to as the “Accommodation/Service”) as well as other related services provided by the Service Provider. The GTC also governs the terms of use of the booking system and online store available on the website operated by the Service Provider at http://www.villapince.hu (hereinafter referred to as the “Website”). The application of these GTC does not exclude the establishment of special or individual agreements with travel agencies, travel intermediaries, tour operators, or other persons and partners who cooperate with the Service Provider on a long-term basis for the sale and promotion of the services provided by the Service Provider.
2. Service Provider Information
- Company name: MindenNapHétvége Limited Liability Company
- Abbreviated company name: MindenNapHétvége Ltd.
- Registered office: 8747 Garabonc, zártkerti hrsz. 766
- Company registration number: 20 09 078792
- Tax number: 32299591-2-20
- Email address: info@villapince.hu
- Phone number: +36 30 698 4237
3. General and Interpretative Provisions
By ordering services provided by the Service Provider through the Website or any other available means, a contract is concluded between the Service Provider and the service recipient (hereinafter referred to as the “Contracting Party”) for the use and provision of the services under the terms set forth in these General Terms and Conditions (“GTC”).The contract is considered a remote contract concluded online in Hungarian language, not recorded in written form, but its content is retrievable and accessible afterwards via the booking system. However, the Service Provider does not file the contract nor refers to a code of conduct. By submitting a booking on the Website, the Contracting Party simultaneously accepts the contractual terms defined in these GTC, agrees to all provisions therein, and acknowledges them as binding.The Service Provider expressly draws the attention of the Contracting Party that acceptance of the order is only valid if, at the latest when submitting the order, the Contracting Party accepts and acknowledges the provisions of these GTC as binding by ticking the designated checkbox in the booking system or the online store.
4. Definitions
- Service Provider: In the context of these General Terms and Conditions, the Service Provider is MindenNapHétvége Limited Liability Company (abbreviated as MindenNapHétvége Ltd., registered office: 8747 Garabonc, zártkerti hrsz. 766; central administration address: same as registered office).
- Contracting Party: A natural person or legal entity, or an economic organization that orders or uses the services of the Service Provider. The Contracting Party also includes the natural person who actually uses the services of the Service Provider. The party ordering and/or using the service is hereinafter jointly referred to as the Guest.
- Service Agreement: Upon fulfillment of the conditions, the Service Provider and the Guest become contracting parties to the service agreement, hereinafter jointly referred to as the Contracting Parties.
- Accommodation Service: The provision of accommodation and related services for the purpose of temporary, typically non-permanent overnight stays and rest, conducted as a commercial economic activity.
- Website: The website of the Service Provider accessible at www.villapince.hu. No prior registration is required to use the website or to make bookings or purchases on the website.
5. Conclusion of the Service Agreement, Booking Process, and Modification of Bookings
The accommodation can be booked electronically through the integrated booking system available on the Service Provider’s website. Bookings made via telephone, postal mail, or email are not accepted by the Service Provider.
During the ordering process, the Contracting Party selects the desired dates. The accommodation’s characteristics, layout, and pricing are described on the website. After selecting the accommodation and clicking the “Select” button, the booking, personal, invoicing, and payment details must be provided. The Contracting Party accepts the General Terms and Conditions and the Privacy Policy by checking the corresponding box. By clicking the “Confirm Booking” button, the Contracting Party can settle the accommodation fee by entering credit card details and clicking the payment button.
To register the booking, a deposit corresponding to 50% of the accommodation fee must be paid within 2 days of booking via online instant payment (credit card, SZÉP card) or bank transfer to the bank account specified in the confirmation email.
The booking will be placed in a pending status. If payment is not received in the Service Provider’s bank account within 48 hours, the booking will be automatically cancelled. A 5% discount is granted for full prepayment of the accommodation fee.
The second installment of the accommodation fee and the fee for any optionally requested services must be paid by online instant payment or bank transfer no later than 15 days before arrival.
The Contracting Party will receive written confirmation of a successful booking within 24 hours. The Service Provider draws the attention of the Contracting Party and/or Guest that the confirmation is considered received only when it becomes accessible to the addressee.
The Service Provider is not liable if the electronic message containing the confirmation does not reach the Contracting Party due to an incorrect email address provided or the Contracting Party’s mailbox being full.
The Service Provider expressly informs the Contracting Party and the Guest that only after electronic confirmation of the order – which also serves as confirmation of the accommodation booking – the Contracting Party is entitled to demand the provision of the service from the Service Provider.
Verbal orders or modifications of orders are only considered accepted and binding if confirmed in writing by the Service Provider, and the written confirmation clearly establishes the content of the intended or modified service agreement.
Verbal confirmation of the order or its modification by the Service Provider does not create any obligation for the Service Provider, even if the Guest has partially communicated the order or modification.
The service agreement between the Contracting Parties for the services provided by the Service Provider and ordered by the Guest is concluded for a fixed term equal to the booking period confirmed in writing by the Service Provider.
The Guest may modify the booking once up to 14 days prior to arrival, subject to availability and the prices valid at the time of modification. The already paid deposit will be credited towards the new booking. The deposit can be used within 3 months from the date of the modification request.
If the modification request is submitted within 14 days before arrival, the deposit can only be credited to a new booking within 3 months if the Service Provider successfully rebooks the cancelled period. If rebooking is not successful, the deposit becomes the property of the Accommodation without service provision.
If the Guest decides to extend the use of services beyond the fixed term confirmed in writing by the Service Provider, this shall be considered a modification of the order, and the Guest must notify the Service Provider in advance. The modification may be subject to availability and an additional fee. The Guest is obliged to pay the Service Provider for the extended service.
Modification of the service agreement is only possible by written agreement of the contracting parties. The prices of the services, expressed in Hungarian Forints, are indicated on the website and the respective platform, including VAT.
When communicating the price of services, the Service Provider always indicates the tax content of the price (e.g., VAT, tourist tax) and the statutory rate. The Service Provider reserves the right to pass on any increased tax burden arising from changes in legislation to the Contracting Party and/or the Guest without prior notice.
The Service Provider reserves the right to modify the services, products available on the web interface, and their prices at any time. The essential conditions of discounts or other benefits (promotions and contests) related to the products offered for sale by the Service Provider – in particular their scope and duration – are made available on the website in an accessible manner. During the promotion period, the terms announced on the internet shall apply to orders and fulfilment of the products or services offered.
The Service Provider issues an electronic invoice for the service fee based on the order placed and electronically confirmed by the Contracting Party, which is sent to the Contracting Party via email.
6. Cancellation of the Service
The Guest undertakes to notify the Service Provider in writing of any cancellation, modification, or any other change regarding the ordered services at least 48 hours prior to the start of the service.
The Guest may cancel the booking up to 14 days before arrival without penalty. In case of cancellation after this period, the full booking fee will be charged. The Service Provider will refund the amount within 10 days of the cancellation to the account number provided by the Guest. Cancellations made within 14 days of arrival will incur a penalty equal to 100% of the booking fee. The deposit paid at the time of booking is non-refundable in case of cancellation. If the accommodation fee has been paid in full in advance, the booking is non-cancellable.
For peak periods and bookings longer than 7 days, the 14-day cancellation deadline is extended to 30 days. If the booking is made less than 14 days prior to arrival, the full payment must be made within 24 hours.
The Service Provider reserves the right to withdraw from the confirmed services up to 30 days before arrival, by sending a written notice to the Guest. In this case, the Service Provider shall refund any payments made by the Guest, either in cash or, if paid by SZÉP card, by refunding to the SZÉP card. If the Guest decides to discontinue the use of services before the end of the confirmed term or fails to arrive at the accommodation but does not cancel the booked services, the Service Provider is entitled to claim full payment for the ordered services, regardless of whether the Guest actually used any of the services.
7. Additional Services and Gift Vouchers
In addition to operating the booking system on the Website, the Service Provider also offers the possibility to order additional services related to the accommodation. The Contracting Party and/or Guest may order these additional services independently of the accommodation period, but no later than 7 (seven) days before arrival.
The Service Provider also allows the purchase of so-called individual gift vouchers, issued and accepted by the Service Provider.
VillaPince gift vouchers (hereinafter referred to as “Gift Vouchers”) can be purchased in various denominations through the online store available on the Service Provider’s website. The minimum denomination of a gift voucher is 25,000 HUF, but guests may specify a higher amount.
Gift Vouchers function as cash substitutes and cannot be redeemed for cash. If the voucher is used for products or services of lesser value than the voucher amount, the remaining balance will be forfeited.
The nominal value and purchase price of the Gift Voucher correspond to the amount indicated on the voucher. Upon redemption, the value of the voucher will be deducted from the total purchase price.
Gift Vouchers issued by the Service Provider can be redeemed for bookings and services ordered via the Service Provider’s website. The validity period of the Gift Voucher is stated on the voucher and is at least 6 (six) months from the date of purchase.
The Service Provider reserves the right to refuse redemption of the Gift Voucher after the expiration date shown on the voucher.
Only one Gift Voucher can be redeemed online at a time. Redeeming multiple vouchers simultaneously requires a separate agreement between the Service Provider and the Guest.
If the value of redeemed Gift Vouchers exceeds the total amount of ordered services, the difference will be forfeited and cannot be refunded by the Contracting Party and/or the Guest. A Gift Voucher can only be used once.
The Gift Voucher must include the following mandatory information:
the issuer’s details (Service Provider), including the company name MindenNapHétvége Limited Liability Company, registered office at 8747 Garabonc, zártkerti hrsz. 766, company registration number 20 09 078792, and tax number 32299591-2-20; the terms and conditions applicable to the voucher; the issue date; the validity period; details regarding the redemption of products and services; and a unique serial number.
9. Terms and Conditions of Service Use
The Guest may begin using the ordered and Service Provider-confirmed services and occupy the respective apartment (check-in) from 3:00 PM on the day of arrival. The apartment must be vacated (check-out) by 11:00 AM on the day of departure, at the end of the agreed booking period. If the Guest wishes to occupy the reserved apartment before the official check-in time on the day of arrival, this may be possible subject to availability. The Service Provider does not allow pets to be accommodated or brought onto the property.
The Service Provider reserves the right to terminate the service agreement immediately or refuse to provide the service if:
- The Guest uses and/or damages the apartment, services, or facilities provided by the Service Provider in an improper manner;
- The Guest disrupts or obstructs the Service Provider’s operations or house rules and refuses to cease such behavior despite warnings from the Service Provider’s representative;
- The Guest fails to comply with the Service Provider’s safety regulations, for example, smoking in prohibited areas and refusing to stop when instructed by the Service Provider’s representative;
- The Guest behaves offensively or aggressively towards the Service Provider’s staff or other guests, is under the influence of alcohol or other intoxicating or psychoactive substances, threatens, insults, or displays other notably antisocial behavior;
- The Guest suffers from a contagious or disruptive illness that interferes with the Service Provider’s operations or disturbs the peace of other guests. Guests unable to care for themselves may not use the Service Provider’s services;
- The Contracting Party or Guest fails to fulfill the payment guarantee or performance obligations requested by the Service Provider by the deadline specified by the Service Provider;
- The service agreement becomes unenforceable due to force majeure.
The Guest uses all services provided by the Service Provider throughout the entire stay at their own risk.
10. Provision of Services
If the Service Provider is temporarily unable to provide the ordered services for any reason attributable to it, it shall offer the Guest an alternative date for the services confirmed in the order, at the same price and for the same duration. Upon the Guest’s acceptance, the Service Provider shall provide the services at the alternative date.
If the Service Provider fully complies with the above obligation, and the Guest accepts the offered alternative date, the Guest shall have no subsequent claim for damages against the Service Provider.
11. The Guest’s Rights and Obligations
According to the service agreement between the parties, the Guest is entitled to use the apartment they have booked, as well as those facilities of the accommodation that are included in the services provided by the Service Provider and are not subject to special conditions.
The Guest’s Obligations
- The Guest is required to immediately report any damage they suffer to the Service Provider in writing and provide all necessary information required to clarify the circumstances of the incident and to enable the initiation of any potential administrative or criminal proceedings.
- The Guest is required to settle the payment for the services ordered under the service agreement no later than the method and deadline specified in the agreement.
11. The Guest’s Liability for Damages
The Guest is responsible for compensating all damages caused to the Service Provider or any third party by the Guest themselves, their companions, or any individuals under their supervision. The Guest’s liability remains even if the injured party is entitled to claim compensation directly from the Service Provider.
In the event of permanent damage, theft, or loss of any equipment or furnishing located on the premises—caused by the Guest—that renders further use impossible and necessitates replacement, the Guest is required to reimburse the Service Provider the compensation amount specified in the list below. The listed amounts reflect the full replacement cost of the respective items or equipment.
In the case of damage to items not included in the list, the compensation amount will be determined on a case-by-case basis.
Furnishing, equipment:
Kettle | 20.000 HUF |
Toaster | 20.000 HUF |
Air Fryer | 30.000 HUF |
Microwave Oven | 80.000 HUF |
Automatic Coffee Machine | 50.000 HUF |
Cooktop | 100.000 HUF |
Refrigerator | 100.000 HUF |
Dishwasher | 150.000 HUF |
Sink | 40.000 HUF |
Glasses | 1.500 HUF/pc |
Ceramic Tableware | 40.000 HUF |
TV | 150.000 HUF |
Record Player | 50.000 HUF |
Air Conditioner | 500.000 HUF |
Bathrobe | 15.000 HUF/pc |
Towels – Small | 2.000 HUF/pc |
Towels – Large | 4.000 HUF/pc |
Shower Cabin Glass Wall / Door | 300.000 HUF |
Bathroom Mirror | 50.000 HUF |
Glass Surfaces (price per m²) | 100.000 HUF |
Finnish Sauna Stove | 150.000 HUF |
Finnish Sauna Glass Door | 100.000 HUF |
Hot Tub | 3.500.000 HUF |
Hot Tub Water Replacement | 50.000 HUF |
Terrace Furniture (Panoramic Terrace) | 150.000 HUF |
Grill | 80.000 HUF |
Terrace Furniture (Sauna Relaxation Area) | 50.000 HUF |
Terrace Furniture (Area by the Stairs) | 100.000 HUF |
The costs of damage caused by vandalism shall be borne by the Guest. The Guest’s liability for compensation remains valid even if the injured party is entitled to claim the damages directly from the Service Provider. The amount of compensation depends on the nature of the damage and is determined by the Service Provider or their representative.The Service Provider is obliged to notify the Guest of the damage incident no later than within 2 days after departure. The Service Provider will take a photograph of the damage and send it to the person responsible. The person who caused the damage and the contracting party (Guest) are jointly and severally liable for compensating the Service Provider for the damage caused.
12. The Service Provider’s Rights and Obligations
If the Guest fails to fulfill their payment obligation for the services used or ordered but not used, the Service Provider is entitled to establish a lien on the Guest’s belongings brought into the accommodation/apartment provided by the Service Provider, as security for their claims and related costs.
13. The Service Provider’s Liability for Damages
The Service Provider accepts liability for any damage suffered by the Guest that occurs within the accommodation and results from the fault of the Service Provider or its employees.
The Service Provider is not liable for damage caused by unavoidable events outside the control of its employees or guests, or for damage caused by the Guest or individuals under their supervision.
The Service Provider is not responsible for valuables left in the free, unenclosed parking area. Although the Service Provider takes all reasonable steps to ensure guest safety (external areas are monitored by cameras), it accepts no liability for personal injuries or property damage resulting from the improper use of the house or its surroundings.
Only registered guests may stay on the premises. Visitors: any person not registered may only be present in the house with prior notification to and approval from the Service Provider and may not stay overnight.
The Service Provider reserves the right to designate certain areas or rooms within the accommodation where guests are not permitted. The Service Provider is not liable for any damage suffered by the Guest or individuals under their supervision in such restricted areas.
The Service Provider’s liability for damage only applies to items placed by the Guest in designated or customarily intended locations within the accommodation, or in the apartment itself, or handed over to an employee of the Service Provider who could reasonably be considered authorized to accept such items.
The Service Provider is only liable for securities, cash, and other valuables if it has expressly accepted them for safekeeping or has refused to accept them for safekeeping. In such cases, the Service Provider’s liability is unlimited.
The Service Provider’s liability for compensation only applies if the Guest reports the damage in writing to the Service Provider immediately after the incident, providing all necessary details. The Service Provider is not liable for guests’ luggage or its contents during arrival, departure, or transfer to and from the apartment. The maximum amount of the Service Provider’s liability is limited to twenty-five times the daily room rate specified in the service agreement.
14. Illness or Death of the Guest
If the Guest becomes ill after occupying the accommodation and during the period of service use, and informs the Service Provider, the Service Provider is obliged to offer medical assistance to the Guest. However, all costs related to the offered and accepted medical assistance shall be borne by the Guest.
If the attending physician diagnoses a contagious disease, the Service Provider is entitled to refuse to provide the service or to terminate the service contract with immediate effect. Any costs arising from departure prior to the originally agreed period shall be borne by the Guest.
In the event of the Guest’s illness or death, the Service Provider is entitled to claim compensation for expenses from the Guest’s relatives or legal heirs. This includes any medical costs advanced by the Service Provider, the value of services used prior to death, and compensation for any damages caused to the Service Provider or to the Guest’s property as a result of the illness or death.
The Service Provider is not obligated to make any final arrangements before the end of the fixed-term agreement and is not required to refund the value of the remaining contractual period to the Guest’s legal heirs.
15. Termination of the Service Contract and Settlement Between the Parties
The service contract concluded between the parties under the General Terms and Conditions (GTC) shall terminate or may be terminated in the following cases:
- upon automatic termination – when the fixed duration expires,
- by mutual agreement of the parties,
- by withdrawal from the booking,
- by withdrawal or termination initiated by the Service Provider.
Termination of the Service Contract Between the Parties
The parties may terminate the service contract at any time by mutual agreement, provided that the termination is documented in writing and includes a full settlement of accounts between the parties.
After the conclusion of the contract but before the commencement of the service, the contracting party (Guest) is entitled to withdraw from the booking, but is obligated to pay any cancellation fee possibly charged by the Service Provider.
After the conclusion of the contract but before the commencement of the service, the Service Provider is entitled to withdraw from the contract or, under the conditions set out in the present GTC, to refuse performance. Once the use of the service has begun, the Service Provider may terminate the contract under the conditions specified in this GTC.
In the event of termination of the service contract for any reason, both parties are obliged to settle all accounts with each other within 15 (fifteen) days from the date of termination.
16. Other Provisions
Complaint Handling
The Guest may lodge a complaint regarding the performance of the services provided by the Service Provider during their stay at the accommodation. The Service Provider is obliged to investigate any complaint submitted in writing or verbally (if recorded in an official report) within 72 hours of receipt and provide a substantive response to the Guest.
The Guest’s right to file a complaint expires after departure from the accommodation.
Scope of the General Terms and Conditions (GTC)
- Personal Scope: These GTC apply to the legal relationship established between the Service Provider and the Contracting Party through the reservation of services and their electronic ordering.
- Material Scope: These GTC apply fully and automatically to contracts between the Service Provider and the Contracting Party concerning the provision of accommodation services and related services.
- Territorial Scope: These GTC apply to legal transactions concluded in Hungary between the Service Provider and the Contracting Party concerning the provision of accommodation and related services.
- Temporal Scope: These GTC enter into force upon publication and remain in effect until they are withdrawn or modified.
In case of any disputes arising from the service contract concluded under these GTC, the version in effect at the time of booking shall apply.
Availability and Modification of the GTC
The Service Provider ensures that the Contracting Party and/or the Guest has the opportunity to read and understand the GTC before accepting them.
The Service Provider publishes the currently valid version of the GTC on the website www.villapince.hu, making it publicly accessible to anyone. The Service Provider reserves the right to unilaterally amend the provisions of these GTC at any time. The amended GTC will be published on www.villapince.hu at least 15 (fifteen) days before they take effect.
Processing of Personal Data
In fulfilling its obligations under the Contract, the Service Provider is required to act in accordance with the provisions of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), which repeals Directive 95/46/EC, as well as with applicable data protection laws—and, where applicable, with the internal data protection policies of the Contracting Party, if such policies have been communicated to the Service Provider.
Upon entering the accommodation, the operator collects data in accordance with data protection laws for the purposes of verification, evidence, and security.
There are 4 cameras operating on the external premises of the accommodation capable of recording video footage, in which Guests and their companions may appear.
Two of these cameras—facing the panoramic terrace and partially the valley-side yard (including the sauna), as well as the entrance door and the sauna—are physically covered by the Service Provider before the Guest’s arrival.
The operator uses the recorded footage strictly within the scope of operating the accommodation and destroys it 3 days after the termination of the Contract. The recordings will only be disclosed by the operator upon official request by the authorities, as permitted by law.
The recording function of the camera system may only be disabled based on a specific agreement. In all other cases, image recording operates continuously for 24 hours.
The Service Provider’s data processing practices are detailed in a separate Privacy Policy.
Force Majeure
Any causes or circumstances (e.g., war, fire, storm, adverse weather conditions, power outage, strike, etc.) beyond the control of either the Service Provider or the Guest/Contracting Party—classified as force majeure—shall exempt both parties from fulfilling their contractual obligations for the duration of such causes or circumstances. The contracting parties shall make every reasonable effort to minimize the likelihood of such events or circumstances occurring and to remedy any damage or delay caused as quickly as possible.
Copyrights
All information, photographs, and textual content found on the website www.villapince.hu are the property of the Service Provider. The photographs and descriptions available in the webshop and the booking system are intellectual property and may only be used by the Service Provider. Unauthorized copying, transmission, or any other form of use is strictly prohibited.
The Service Provider reserves all rights to every element of its services, domain names, related subdomains, and online advertising platforms.
It is forbidden to adapt or reverse-engineer the content of www.villapince.hu or any of its parts, to unfairly create user IDs or passwords, or to use any application that can alter or index www.villapince.hu or any part of it.
The name www.villapince.hu is protected by copyright, and its use—except in officially permitted cases—is only allowed with the prior written consent of the Service Provider.
17. Miscellaneous Provisions
The parties agree to fulfill their obligations under the service contract concluded on the basis of these GTC in compliance with applicable legal regulations, in good faith, and in accordance with the principles of fairness. They also agree to cooperate with each other and to inform one another without undue delay of any essential circumstances.
Any information, facts, data, or matters that become known to the Contracting Party or the Guest in connection with the conclusion or performance of the service contract or the Service Provider’s activities—especially, but not limited to, the existence and content of individual service contracts concluded under these GTC—shall be considered business secrets. Such information may not be disclosed to third parties, made accessible to them, or used for any purpose other than the performance of the contract.
If the Service Provider does not exercise any of its rights set forth in these GTC, such failure shall not be construed as a waiver of those rights.
By using the services available on the Service Provider’s website, the Guest accepts the conditions listed herein.
The Service Provider has made every reasonable effort to ensure the accuracy of all information published on the website at the time of uploading. Nevertheless, the Service Provider makes no express or implied warranties or representations regarding the information provided through the website and reserves the right to make changes or corrections at any time without notice, or to partially or entirely suspend the website or the information published on it.
The Service Provider assumes no liability for any inaccuracies or omissions on the website. Offers published are non-binding and do not create any legal obligation for the Service Provider. Any decision made based on the information on the website is the sole responsibility of the user.
The Service Provider shall not be liable for any loss or damage resulting from access to or failure to access the website or from the use of any information available on the website.
The Service Provider is not liable for any content created, transmitted, stored, made accessible, or published by third parties that is linked to or referenced by the Service Provider’s website.
The parties agree to resolve any disputes arising from their service contract primarily through negotiation and out-of-court settlement.
If negotiations do not lead to a resolution or are foreseeably unsuccessful, the parties agree to submit their disputes to the exclusive jurisdiction of the Pesti Központi Kerületi Bíróság (Central District Court of Pest – 1055 Budapest, Markó utca 25.) or the Fővárosi Törvényszék (Budapest Metropolitan Court – 1021 Budapest, Budakeszi út 51.).